2521 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document clearly explains what information we collect, how it is used, and the rights you hold as a 2521 platform user in Malaysia.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the 2521 platform, we collect several categories of information to ensure the service runs safely and efficiently. This information falls into a few main types:
Account information
Includes your full name, date of birth, phone number, email address, and the username you registered with when opening your account. This information is used to verify your identity and manage your account.
Device and browser information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This information helps us optimise the user experience and detect any suspicious activity.
Payment information
For deposit and withdrawal transactions in Malaysian Ringgit (RM), we retain transaction records including the payment method used (e.g. Touch 'n Go, FPX, Maybank2u), amounts, and transaction dates. Full card numbers or complete banking credentials are not stored on our servers.
Platform usage data
Includes game records, betting activity, session duration, pages visited, and interactions with the interface. This data is used to improve the user experience and identify unusual usage patterns.
2. How We Use Your Information
2521 uses collected information solely for legitimate purposes directly related to the operation of the platform. The key purposes for which your data is used are as follows:
- Account management: To create, verify, and securely maintain your user account.
- Transaction processing: To process deposits and withdrawals in MYR accurately and securely.
- Platform security: To detect and prevent fraud, account misuse, and illegal activity.
- Service improvement: To understand how users interact with the platform and enhance its overall functionality and performance.
- Service communications: To send important notices related to your account, transactions, and policy updates.
- Legal compliance: To fulfil our obligations under applicable Malaysian law, including anti-money laundering requirements.
2521 will not use your data for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
The 2521 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you browse our platform.
Types of cookies used
- Session cookies: Used to maintain your login status during an active session and automatically deleted when you close your browser.
- Preference cookies: Saves preferences such as your chosen language and display options for a more convenient experience on future visits.
- Analytics cookies: Collects anonymous data on usage patterns to help us identify areas that need improvement.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the 2521 platform is considered acceptance of the cookie usage described above.
4. Data Storage, Security & Third-Party Sharing
Data storage and security
All personal information of 2521 users is stored on servers protected to industry security standards. We apply data encryption both in transit and at rest to ensure your information cannot be accessed by unauthorised parties. Financial transaction data in MYR receives an additional layer of protection.
Data retention periods vary by type: active account data is kept for as long as your account remains active; transaction data is retained in accordance with applicable Malaysian legal requirements; anonymised analytics data is kept for as long as needed for service improvement purposes.
Third-party sharing
2521 does not sell or rent users' personal information to any third party for marketing purposes. We may share necessary information with:
- Approved payment processors for the purpose of handling deposit and withdrawal transactions;
- Malaysian legal authorities where required by law or court order;
- Technical service providers involved in platform operations, bound by strict confidentiality agreements.
All data sharing with third parties is limited strictly to information that is necessary.
5. User Rights, Policy Changes & How to Contact Us
Your rights as a user
As a 2521 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to any legal obligations that require a specific record to be retained.
- Right to restrict processing: In certain situations defined by law, you may request that we limit how we process your data.
To exercise any of the above rights, please contact the 2521 support team via the email address provided below. We will endeavour to process your request within a reasonable timeframe.
Changes to this policy
2521 reserves the right to update or modify this privacy policy at any time. Users will be notified of any significant changes via an in-platform notice or to their registered email address. Continued use of the platform after such changes take effect constitutes acceptance of the updated policy.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Support email: [email protected]
Please provide your account number and the details of your request clearly. We will get back to you within the stipulated timeframe. For general enquiries, you may also visit FAQ page us.
Still Have Questions About Your Privacy?
Visit the FAQ section for more information, or sign in to your account to review your privacy and security settings.